Shipping & Return Policy

Shipping & Delivery

Free shipping in the US for all orders over $50.

 

We process orders and get them shipped out in 4-5 business days. That means your packages will arrive at your address about 10 days of placing your order.

A tracking number will be provided by the shipping company and emailed to you.

We are committed to keeping our staff and partners safe during the current situation with COVID-19. Our warehouse staff and logistics partners follow social distancing guidelines to ensure their safety and the safety of our customers.

 

30 Day No-Hassle Returns

We want to make your experience shopping with us to be as care-free as possible. If there is a problem with your order, we will do our best to solve any issue immediately and smoothly.

Replacements for damaged or missing items

We check all items to ensure they meet our standards before we send it out. But if we've sent the wrong item, or your order is damaged during shipping, we will send you a replacement to you free of charge.

Please send a photo of the damaged products and packaging to our customer service along with your order number within 30 days of receiving your package. We will process a replacement immediately

Can I return an item that I don’t like?

Yes, if you decide that you don’t like your new items, for any reason at all, you can return your purchase within 30 days of the date of delivery.

We will cover the cost of return shipping for your. Just send us an email request, and we will send a shipping place to you. Items must be returned in their original packaging.

Refund Processing

Please allow 10 business days after your return item is received to inspect the item and begin processing your refund.

If a returned item arrives in an unsellable condition, a restocking fee of 15% of the item price may apply. We are unable to issue refunds for products returned that are soiled, totally damaged or missing parts.

The refund, minus shipping & restocking fees, will be made within 30 days of return and may be delayed due to any damage claim by the carrier. Approved refunds will be credited to the same manner as the original purchase was made within 30 days.

Refund approval is dependent on inspection results. Shipping fees are not refundable, including residential fees.

Email our customer care team at support@hulalahome.com if you have any questions about our policies.

Sign In & Get 10% OFF