FAQs

FAQs

1. What currency are the prices on the site in?

All prices are in USD.

2. How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with your tracking number.
You can also track your order anytime through our "TRACK YOUR ORDER"  page by entering your tracking number.

3. How do I request a refund?

You may request a return or refund within 30 days of receiving your order, provided your item meets the requirements outlined in our Return Policy.
If you need assistance, please contact us at hello@hulalahome.com.

4. What is your return policy?

We offer a 30-day return policy for eligible items.
To qualify for a return, products must meet the conditions outlined in our Return Policy.
Please visit our Return Policy page for complete details.

5. How much is the restocking fee?

Restocking fees may vary depending on the return reason, product condition, and order status.
If you'd like to know whether a restocking fee applies to your order, please contact us at hello@hulalahome.com.

6. Do you offer price protection?

Yes. If the price of the same product decreases within 7 days after your purchase (excluding promotions, flash sales, coupon events, clearance items, and other special pricing), you may request a refund of the price difference.
To apply, email hello@hulalahome.com with:

• Your order number
• A link to the lower-priced product

HULALA HOME reserves the right to review all requests and make the final determination.

7. What should I do if I'm having trouble placing an order?

If you're experiencing issues during checkout, please try the following:

• Clear your browser's cache and cookies.
• Try a different browser, device, or internet connection.
• Verify that your payment information, billing address, and CVV are entered correctly.
• Try a different payment method if available.
• Contact your bank or card issuer to ensure your payment hasn't been declined.

If the issue persists, please contact hello@hulalahome.com, and we'll be happy to assist you.

8. How can I prepare for my White Glove delivery?

To help ensure a successful delivery, please make sure that:

• Someone aged 18 or older is available during the scheduled delivery window.
• The room is ready to receive your furniture.
• Doorways, hallways, staircases, and elevators are large enough for the item.
• Any building access requirements or delivery restrictions have been communicated in advance.

If delivery cannot be completed because the location is not ready or access is unavailable, additional re-delivery and storage fees may apply.

9. What happens if I miss my White Glove delivery appointment?

If delivery cannot be completed because no one is available to receive the order, the delivery location is not ready, or access cannot be provided, a $129 re-delivery fee will apply.
If the order cannot be delivered within the complimentary storage period, storage charges may also apply based on the product size, package quantity, storage duration, and carrier requirements.