FAQ

From tracking your order to processing a return, we're here to help. Contact us by
phone or using one of our self–service features. From start to finish, your
satisfaction is important to us.

Orders, Delivery, and Returns

Yes! Hulala Home accepts all major credit cards, as well as Paypal, Apple Pay, and Google Pay.

All orders are fullfilled and shipped within 4 business days from the day you ordered.

Once your order ships, you will recieve a tracking number via email that you can use to monitor your order's location and estimated delivery date.

Accordion pane content

You can return eligible items within 30 days of receiving your order. Please contact our Customer Service Team as soon as possible to start your return process. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

At Hulala Home, we take great pride in the quality of our merchandise. You can return eligible items within 30 days of receiving an order or 7 days for quick-ship upholstery items. Made-to-order items are not eligible. Please contact our Customer Care Center right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

There are a few items that cannot be returned:

- Clearance and Final Sale items


- Bundled items at discounted rates, e.g.“2 for $250” (unless all items in the bundle are returned)


- Items you have already assembled

At this time, items cannot be exchanged. The undesired item will need to be returned and a new item will need to be purchased by the customer.

Refunds for returned items will occur after we have received and inspected the item. Refunds will be credited back to your original payment method, less shipping fees, plus a 15% restocking fee. Items that are returned worn or damaged by the customer, will not be granted a refund.

Orders can be canceled for a full refund within 24 hours of purchase. If you need to cancel an order, please email customerservice@hulalahome.com as soon as possible.

Cancellation requests after an order is shipped will be processed as a returned item.

Trade Sales

Yes!  We're on a mission to help you grow your business. One customer, one room, one smile at a time.  Our program is the perfect match for interior and architectural design professionals who have a passion for their craft.  Please see our Designer Trade Program for details and application.