Hulala Home Help Center

Furniture Protection

 

1.What is Covered?

The service powered by Extend is currently available for Indoor furniture, with different years of coverage available:

  • Indoor Furniture: 2 years and 3 years options available.

The protection plan price is set based on product cost, repair expenses, service network maintenance, and risk assessment, ensuring high-quality service and protection for your product.

  • Covered: Stains (e.g. food, drink, pet stains, etc.), accidental damage (chips, scratches, breaks, tears, fractures) and failures caused by a specific event in the course of normal personal application.
  • Not covered: Damage caused by accumulation, negligence, abuse or fail to comply with the manufacturer's warranty recommendations is not covered. It also does not cover damage caused by animals, and damage caused by natural disasters (such as fire or flood).

 For more details please visit Extend website for T&Cs.

 

2.How to purchase?
  •  If the item you wish to purchase offers an additional Protection Plan, you can purchase the Protection Plan while placing the order (Product Detail Page / Cart Page ).
  •  After placing your order, if you need to purchase an additional Protection Plan, please contact Hulala Home Customer Service.

* The Protection Plan can only be added within 30 days of the product being shipped from our local facility.

 

3.How to cancel if I changed my mind？
  • Cancellation can be requested before the item being dispatched and the fee will be fully refunded.
  • Cancellation can be requested for within 60 days after shipment and the fee will be refunded in full.
  • After 60 days of shipment, full refund is NOT possible and the fee will be refunded according to the percentage calculated by Extend.

If you wish to cancel the production plan, Hulala Home Customer Service will assist you. Please contact us:

Phone: +1(833)324-2464

Email: customerservice@hulalanome.com

* Kindly noted that if a claim has been filed, it is not possible to request cancellation.The content of the warranty plan (such as the warranty period options) cannot be changed; however, the original purchaser can transfer the warranty rights.

 

4.When does the coverage begin？
  • Coverage begins on the first delivery date of the covered product (if multiple packages are shipped separately, the last one signed for will prevail).
  • If you place an order first and only then purchase a protection plan after, then the be a 30-day gap in which while your claims are not covered.

 

5.Does the guarantee service have a contract?

Yes, you will receive an email from Extend:

After the guaranteed goods are shipped, Extend will automatically create a maintenance contract and also send you an email with the contract id, order information, compliance conditions, claim portal, etc.

Please check your inbox or spam for the contract sent from no-reply@extend.com

 

6.How can I file a claim？

  • Extend will handle the claims directly.

    1. Visit the Extend website and file a claim directly；
    2. Contact claims via email at support@extend.com or by phone at   1-(877) 248-7707；
    3. Click the link in the contract email sent by Extend after your item has shipped by Hulala Home.

    (During the coverage period, multiple claims can be filed until the cost of repairs or replacements exceeds the amount paid for the product.)

 

7.How can I check the progress of my claim?

You will need to contact Extend directly to inquire about the progress and outcome of your claim.

 

Need further assistance? Hulala Home Customer Service is always here to help.