FAQs

1.What currency are the prices on the site in?

All prices are in USD.

 

2.How can I track my order?

Get all your package information using your tracking number from our "TRACK YOUR ORDER"section

 

3.How can I make a refund?

Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at hello@hulalahome.com for your general queries.

 

4.What is your return policy?

We offer a 100% money-back guarantee. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

 

5.How much is the restocking fee?

The fees we charge vary according to different situations for each order. If you have any questions, please feel free to contact us via email. Our email address is hello@hulalahome.com

 

6.Do you have price protection at Hulala Home?
  • Guarantee: If you find a price reduction on the same product within 7 days of placing your order (this does not apply to promotions, discounts, special offers or price fluctuations due to other special events). We can refund the price difference.
  • How to apply: Send an email to [hello@hulalahome.com] with your order details and a link to the lower price.
  • EXCEPTIONS: We reserve the right of final interpretation and we reserve the right to reject incorrect or abusive applications.

 

7.What should I do if I'm having trouble making a purchase?

If you encounter issues while making a purchase, please try the following steps:

Clear Browser Cache:
  • Clear your browser's cache and cookies.
  • Attempt to make the purchase again.
Try a Different Device or Network:
  • Use a different device or connect to another network.
  • See if the issue persists.

Check Card Details:

  • Ensure all card details (number, expiration date, CVV, and billing address) are entered correctly.
  • Try using a different payment method.
  • Contact your bank to confirm there are no issues with your payment account.

If the issue persists, please provide us with your contact information and the best time to reach you. Our technical support team will investigate the issue further and work to find a solution as quickly as possible.