Returns and Refunds
Before you are sure your HUlalaHome creation is right for you, make sure the packaging and crating are properly stored. Otherwise, returns and exchanges are not possible without the original packaging, including the box.
It is the customer's responsibility to ensure that there is reasonable access to allow delivery of the goods. If the product cannot be delivered due to the channel, in addition to the actual delivery and self-collection fees of the product, the above fees will be charged separately.
Please choose carefully, if you change your mind or make the wrong choice, we will not issue refunds or exchanges. If you insist on canceling the order or returning the goods, you need to pay the relevant handling fee according to the following circumstances:
If you cancel your order while it has not shipped, you will receive a full refund for the value of the product minus the order handling fee, which is approximately 5% of the item's value.
2. For products in stock ready to ship,
We will do our best to cancel the shipment for you. However, if the item is on its way to you, it cannot be canceled, but you can refuse delivery (please do not open the package when it is delivered) or keep it if you change your mind. If you reject, you will forfeit shipping and handling charges to cover Hulalahome's administration and shipping costs in the following cases:
a) Express, USD 160/CAD 160 per package or
b) $600/CAD600 per item for truck delivery.
3. In the case of delivery items,
You can only return an item if it is in its original packaging (including its crate, if available) and in good condition. You can initiate shipping to send it back or contact us to arrange it for you, a service fee will apply. However, individual drop-offs are not feasible. After the item is received at our warehouse and checked to be in good condition, you will receive a full refund of the value of the product less shipping and processing to cover Hulalahome's administrative costs and expenses in the following cases:
Refund Amount = Total Payment Value - Shipping Fee - Manual Processing Cost
Items must be:
In pristine, undamaged condition
Disassembled, if the item was originally delivered disassembled
In its original packaging, including crate (if applicable)
However, there are rare cases where returns cannot be made:
penalty for damages
If your item is damaged or defective, don't worry, the above doesn't apply. In such cases, we take care of it and work with you to find the best solution.