Member: This is the basic level upon registration.
Silver: Achieved after placing your next order.
Gold: Earned after spending over $2000.
Diamond: Attained after spending over $4000.

To upgrade your membership level, simply increase your spending according to the thresholds:
Place your next order to become Silver.
Spend over $2000 to reach Gold.
Spend over $4000 to achieve Diamond status.

No, coupons obtained from points cannot be combined with site-wide promotional coupons.

You can check your membership level and points balance by logging into your account on our website. Your account dashboard will display this information

If you have not received your points after placing an order, please check the following:
1. Account Verification: Ensure you are logged into the correct account and that you have successfully registered as a member before placing your order, as points are only awarded to registered members.
2. Order Status: Ensure your order is marked as fulfilled. Points are typically awarded only after the order is shipped.
3. Waiting Period: Points are usually credited within 24 to 48 hours after order completion. If it’s been longer, please contact customer support.